Converting Calls Into Clients
Are you getting lots of interest calls but having trouble converting them?
Without hearing your phone calls, I can’t accurately diagnose the problem, but here are the therapist mistakes I see most often that prevent conversions.
Clinicians don’t assume the client is calling to make an appt. They treat it like an information collecting call. They say things like “look at your schedule and call me back if you want to work together.” Think about it like this-- what if you called a dermatologist for a suspicious mole and they answered some questions and asked you some and then said “well give us a call back if you want us to look at it.” Our clients need things to be easy, not an unnecessary step in the process.
Clinicians make the phone call about selling themselves. If I call you up because I’m struggling and you ramble on about your training and certifications, I assume you’re going to take up all the space in session, too. And that you’re full of yourself.
Clinicians not asking about the client. Charging forward with available times and dates without seeming to care about what the client is struggling with makes clients feel like a cog in a wheel.
Being distracted when they’re on the phone with potential clients. Don’t call people back in the car or at a noisy restaurant or with your kids screaming in the background. Treat calling people back like the legitimate business interaction that it is.
Calling people back too late. If someone has a list of referrals and they call them one after another, they may have already scheduled with someone by the time you return their message. That’s not about you. That being said-- PLEASE call people back. Even if it’s a week late. Even if they mentioned that they need to use an insurance you don’t accept in the message. Call them back and apologize for any delay if there was one. See if they still need care.
Clinicians winging the conversation. There’s a certain amount of flexibility in these phone calls that’s necessary but if you aren’t following a framework, you’re likely to forget to ask or communicate important things.
If you want help getting more phone calls or want to dive into some other scripts for your business, check out how to work with us at abundancepracticebuilding.com/work-with-us
Categories
- Mindset (90)
- Practice-Building (35)
- Self-care (42)
- Blogging (31)
- Marketing (40)
- Uncategorized (27)
- Ask Allison (6)
- Getting Started (16)
- fee (3)
- raising rates (1)
- rates (4)
- cash pay (4)
- private pay (17)
- self pay (4)
- Referrals (4)
- Websites (21)
- Fees (7)
- Money (26)
- Insurance (10)
- intake paperwork (1)
- new client (2)
- paperwork (1)
- first steps (1)
- burned out (1)
- exhausted (1)
- scared (1)
- marketing 2 niches (1)
- niche (19)
- two niches (1)
- abundance (1)
- resources (1)
- scarcity mindset (4)
- Getting Referrals (24)
- SEO (8)
- Nuts & Bolts (46)
- Private Practice (71)
- Work-Life Balance (17)
- Business (16)
- money mistakes (5)
- private practice money mistakes (4)
- Social Media (18)
- counselors (19)
- ethical treatment (2)
- social workers (12)
- therapists (30)
- victims (5)
- comparison (4)
- counseling (39)
- how long to build (3)
- Group Practice (8)
- grad school (2)
- counseling niche (7)
- private practice niche (5)
- therapy niche (3)
- balance (25)
- entrepreneur (32)
- therapy (29)
- Brew Your Practice (25)
- Jane Carter (5)
- Joe Sanok (5)
- counselor (21)
- hustle (2)
- jeff walker (2)
- launch (1)
- launching (3)
- psychologist (19)
- psychology (16)
- social work (13)
- husband (2)
- partners (3)
- spouse (2)
- wife (3)
- multiple streams of income (2)
- passive income (2)
- Client-related Trauma (1)
- client trauma (3)
- healing (1)
- past experiences (14)
- Abundance Practice Building (22)
- Allison Puryear (19)
- blog (16)
- jeff hardesty (1)
- Mission Statements (1)
- Wendy Williams LCSW (1)
- Bloom Counseling and Counsulting (1)
- Lauren Woodward LCSW (1)
- Melvin Varghese (1)
- podcasting (1)
- Selling the Couch Podcast (1)
- The Healthcasters (1)
- Jeff Guenther (1)
- suicide (1)
- money mindset (2)
- Malpractice Insurance (1)
- Business-Building (4)
- Strategizing (6)
- conscious entrepreneurship (1)
- fear (1)
- online marketing (2)
- Building a Support System (7)
- Guest Post (6)
- Abundance Mind-Set (7)
- HIPAA (1)
- Home Life (2)
- Content (4)
- imposter (1)
- website (4)
- grouppractice (1)
- privatepay (1)
- policy (1)
- diversity (1)
- inclusion (1)
- grief (1)
- processing (1)
- clients (1)
- content creation (2)
- businesspartners (1)
- LPC (1)
- books (1)
- finances (5)
- get started (2)
- influencer (1)
- socialmedia (1)
- therapist (2)
- tiktok (1)
- askallison (3)
- privatepracticeprep (1)
- AAPI (1)
- advocacy (1)
- community (1)
- allisonpuryear (1)
- converting (2)
- gettingclients (1)
- newclients (1)
- client paperwork (1)
- onboarding (1)
- supervision (4)
- supervisor (2)
- next steps (2)
- burnout (7)
- burnoutprevention (1)
- motivation (2)
- stayingmotivated (1)
- pre-license (1)
- prep (1)
- life coach (1)
- scarcity (1)
- copywriting (2)
- instagram (2)
- network (1)
- referral (2)
- clinical outcomes (1)
- agency (4)
- transition (2)
- ableism (1)
- gaslighting (1)
- medical neglect (1)
- broke (1)
- new year (1)
- elliott connie (1)
- sfbt (1)
- website copy (1)
- culture (1)
- getting clients (2)
- transitioning (2)
- raising your rates (1)
- imposter syndrome (2)
- trans (1)
- trauma (1)
- expanding (1)
- online (1)
- telehealth (2)
- virtual (2)
- life coaches (1)
- first phone call (1)
- getting off insuraance (1)
- ethics (2)
- muslim therapists (1)
- consultation calls to clients (1)
- converting clients (3)
- divorce (1)
- ideal client (6)
- religion (1)
- changing niche (1)
- niche anxiety (1)
- consultation (3)
- scheduling (1)
- diy seo (1)
- Podcast (71)
- agency to private practice (2)
- hours (1)
- flow (1)
- slowing down (1)
- time management (1)
- work/life balance (3)
- cost of marketing (1)
- specificity (1)
- cost (1)
- outside collaboration (1)
- school consultation (1)
- boundaries (1)
- systems (2)
- name (1)
- money management (1)
- broad niche (1)
- capitalism (1)
- maternity leave (1)
- starting a family (1)
- starting private practice (1)
- when to start (1)
- sex (2)
- sex therapist (2)
- Abundant Voices (1)
- monogamy (1)
- raising rate (2)
- days (1)
- schedule (2)
- wellness center (1)
- networking (5)
- social (1)
- hobbies (1)
- decorating (1)
- office (2)
- office space (1)
- distracted (1)
- neurodivergent (1)
- judaism (1)
- clinical consultation groups (1)
- groups (2)
- budgeting (1)
- financial (6)
- retreat (1)
- getting off insurance (1)
- ads (1)
- advertising (1)
- sessions (1)
- group (1)
- deaf culture (1)
- money guilt (1)
- sexual freedom (1)
- new clients (1)
- full practice (1)
- accountability (1)
- emdr (1)
- rural (1)
- cancellation policy (1)
- marketing (2)
- live video (1)
- video marketing (1)
- transitioning to private practice (2)
- gender & sexuality (1)
- theoretical orientation (1)
- getting unstuck (1)
- legal (1)
- parenthood (1)
- self-discipline (1)
- hiring (2)
- clinical work (1)
- accessibility (1)
0 comments
Leave a comment
Please log in or register to post a comment